CCR Interactive - in association with Phillips' Homecoll Service

Room Sponsor - High Court Enforcement Group

The Legal Issues & Enforcement stream will return in 2010, covering all the key issues that creditors and collectors face when collecting debts through the courts.

Whether you are using attachments of earnings, charging orders, insolvency, or ADR, the experts will consider the options.

If you are using enforcement professionals to enforce your judgments, then we will look at the keys to success and to treating customers fairly.

Download the Legal Issues & Enforcement Stream delegate information pack here.

Economic Keynote Speaker
Trevor Williams, chief economist, Lloyds Banking Group
Mr Williams is one of the leading economic analysts of his generation, as well as being chief economist at Lloyds Banking Group, corporate, he is also one of the elite voting members of the Institute of Economic Affairs’ influential shadow monetary policy committee and is a well-respected analyst in the national and international media, appearing regularly in The Times, BBC television and radio, The Independent, The Express, Bloomberg, and The Financial Times, as well as Lloyds’ own podcasts.

Stream Chair
Brian Havercroft, chairman, Civil Court Users Association

Stream Speakers

• Hayley Monks, head of credit operations, British Gas Business
• Martin Wood, south west regional chairman, the Civil Court Users Association
  Really knowing your customer – the key first step in the enforcement process.
  
• Kevin Westall, head of civil policy and customer intelligence branch, Ministry of Justice
  An update from the Ministry of Justice.
  
• Martin Parr, fraud and compliance manager, BMW Financial Services
  The legal and compliance issues around dealing with claims management companies.
  
• Ian Morris, head of revenues and benefits, Lewes District Council
  The relationship between bailiffs and local authorities - adding value in a recession.
  
• Julie Holden, head of revenues and benefits, Tandridge District Council
  Debt collections and enforcement with a social conscience.
  
• Karl Mackie, chief executive, Centre for Effective Dispute Resolution
  The role of mediation – avoid the pitfalls and give yourself the best chance to get paid.
  

Topics to be discussed include:

• Winning in court.
• The role of enforcement professionals.
• Alternative dispute resolution.
  
• Getting your terms and conditions right.
• Deciding when to go to court.
• Local authority enforcement issues.
• Regulation of the enforcement profession.
• Using insolvency and charging orders.
• Treating customers fairly throughout the enforcement process.
• Building a true partnership with your agencies.

Find out more about CCR-interactive in 2010
To find out more information, or to book your place, please contact Alison Lucas on 01702 341948 or click here to send an online enquiry.